“Empathy in Action” Is the Essential Guidebook for Creating the Workplace of the Future
“What would a better, more empathetic reality look like? How would our industries improve if people truly felt they were being treated with compassion and empathy throughout their customer service interactions?” These questions are at the heart of an important new book by Tony Bates and Dr. Natalie Petouhoff called Empathy in Action: How to…












